Restaurant Team Member

2 weeks ago

Penrith, Cumbria, United Kingdom Tim Hortons Full time

Job Title: Restaurant Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Tim Hortons. As a Restaurant Team Member, you will be responsible for providing exceptional guest experiences and delivering fast, friendly, and accurate service to all customers.

Key Responsibilities:

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly, and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
  • Carry out temperature checks and record as per company process
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
  • Report all work related near misses, injuries and illnesses as soon as possible
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

Requirements:

  • Positive team player with previous customer service experience within a dynamic, fast-paced environment
  • Excellent communication skills with a strong focus on the customer
  • Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)

About Tim Hortons:

Tim Hortons is a leading quick service restaurant chain with over 5,000 locations worldwide. We are committed to providing exceptional guest experiences and are seeking talented individuals to join our team.

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