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Store Operations Manager

2 months ago


Selby, North Yorkshire, United Kingdom Jollyes Petfood Superstores Full time

Job Title: Store Manager

About Jollyes Petfood Superstores

Jollyes Petfood Superstores is a leading pet food retailer with a strong commitment to providing exceptional customer service and a wide range of high-quality pet food products.

Job Summary

We are seeking an experienced Store Manager to lead our team at our Selby store. As a Store Manager, you will be responsible for managing the daily operations of the store, including team management, store standards, stock management, and delivering excellent customer service to our pet parents.

Key Responsibilities

  • Lead by example and create an excellent culture and working environment for your team, demonstrating our values of being Genuine, Wise, Eager, Focused, and Together.
  • Manage all aspects of running a successful store, including managing KPIs around people, store standards, customer service standards, and financial performance.
  • Ensure that the welfare of pets is a top priority and promote responsible pet ownership.
  • Provide exceptional customer service by delivering a great shopping experience for customers and displaying strong pet and product knowledge.
  • Recruit, motivate, train, and develop your team, reviewing and managing performance, and helping to promote Jollyes as an employer of choice within your local community.
  • Communicate key business updates and individual and team objectives effectively.

Requirements

To be successful in this role, you will need:

  • A passion for pets and people and a commitment to delivering exceptional customer service.
  • Previous retail store management experience, with a proven track record in developing business performance and exceeding KPIs.
  • Strong decision-making skills, with the ability to communicate objectives effectively and build high-performing teams.
  • Commercial awareness, with the ability to manage your P&L and take a proactive approach to driving business growth.
  • Full-time, permanent position, working 40 hours per week, 5 days out of 7.

What We Offer

Jollyes Petfood Superstores offers a competitive salary, plus a £4,000 annual bonus, subject to achieving KPIs. We also offer a range of benefits, including:

  • 30% staff discount scheme on products.
  • 'Treats' Employee reward scheme (800+ retailer discounts & perks).
  • 'We Care' Employee assistance programme (medical & wellbeing services).
  • 29 days paid annual leave, including bank and statutory holidays.
  • Additional holiday awards for weddings, civil partnerships, new pets, long service, and birthdays off.
  • Uniform provided and free car parking.
  • Company pension scheme provided by Legal & General.
  • Private Medical scheme.
  • Cycle2Work scheme – up to 47% off a new bike and accessories with Halfords.
  • Retail Trust membership for wellbeing, financial, and counselling support.