Garage Branch Operations Manager
1 month ago
We are seeking a dynamic and driven Garage Branch Operations Manager to oversee the daily operations of our busy MOT and repair centre located in Tonbridge. This is an exciting opportunity to take the reins of a well-established branch within a reputable independent garage group, known for delivering industry-leading automotive services across North East Hampshire and Surrey.
About the Role:
- Operational Excellence: Take ownership of the daily operations, ensuring smooth and efficient running of the branch, with a focus on customer satisfaction and operational efficiency.
- Customer Focus: Maintain high standards of customer service, managing customer queries, and ensuring customer satisfaction through effective communication and problem-solving skills.
- Reporting and Analysis: Liaise with Head Office and provide regular reports on branch performance, using data analysis to drive business decisions and improve operational efficiency.
- Time Management and Prioritization: Efficiently manage your time and prioritize tasks to meet deadlines and achieve business goals, while maintaining a high level of productivity and motivation.
- Commercial Acumen: Understand the financial aspects of the branch, including profit and loss, and balance costs accordingly to ensure long-term sustainability and growth.
Key Benefits:
- Competitive Salary: Earn a basic salary of £45,000 - £50,000 per year, with potential OTE of £60,000 + including bonuses.
- Bonus Scheme: Opportunity to earn an additional £10,000 - £15,000 per year.
- Weekend Rate: £24 per hour for weekend work.
- Supportive Management: Work in a friendly environment with a team-oriented culture, where you will be supported and developed to achieve your full potential.
- Benefits Package: Life insurance, reduced gym membership, onsite parking, Cycle 2 Work Scheme, Electric Vehicle Salary Sacrifice Option.
- Training and Development: Full training provided on systems and processes, with opportunities for future career growth within the group.
- Generous Leave: 22 days of holidays plus bank holidays.
- Pension Scheme: Company pension provided.
Requirements:
- Full Valid UK Driving License: Required for driving duties.
- Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
- Mechanical Knowledge: Strong understanding of vehicle mechanics and the ability to diagnose and rectify faults.
- Leadership Skills: Ability to lead and motivate a team, with a strong focus on customer satisfaction and operational excellence.
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