Credit Specialist

5 days ago


Nottingham, Nottingham, United Kingdom E Next Full time
Job Description

We're seeking a skilled Credit Specialist to join our team at E Next. As a key player in our 3rd Party Debt Team, you'll play a critical role in ensuring our financial health by recovering outstanding debts through third-party agencies.

Your responsibilities will include managing the debt sale process, liaising with external agencies, and monitoring recovery performance.

  • Agency Relationship Management: Build and maintain strong relationships with external debt collection agencies.
  • Performance Monitoring: Track and analyse recovery performance, identifying areas for improvement.
  • Regulatory Compliance: Ensure compliance with all relevant regulations and guidelines.

You'll also be responsible for resolving queries from our Third Party Partners, supporting our customers through a litigation journey, and navigating our internal insolvency process.

To succeed in this role, you'll need to be comfortable having difficult conversations and overcoming objections to achieve the right outcome.

A strong command of written and verbal English skills is essential, as well as being driven by data to make informed decisions.

Requirements
  • Prior customer service experience (training provided).
  • Experience in debt collection.
What We Offer
  • Competitive Salary: £24,195 - £26,010 per annum, dependent on experience.
  • Flexible Work: Hybrid working approach with core hours (9AM-5PM, Monday-Friday).
  • Generous Holidays: 26 days holiday plus bank holidays AND a birthday off.
  • Pension Scheme: Enjoy a generous pension contribution.


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