Customer Settlements and Accounts Specialist

2 weeks ago


London, Greater London, United Kingdom Metro Bank Plc Full time

We are looking for a skilled collections specialist to join our team at Metro Bank Plc. As a collections specialist, you will play a crucial role in resolving arrears cases, communicating with customers, and driving business success.

Key Responsibilities:

  • You will manage arrears cases efficiently, adhering to SLAs and communicating verbally and in writing with customers.
  • You will contact customers to set payment arrangements and escalate potential shortfalls to the business.
  • When necessary, you will reschedule customer agreements with credit approval.

We offer a competitive salary range of £42,000 - £52,000 per annum, plus a discretionary annual bonus, generous holiday allowance, attractive pension scheme, healthcare, life assurance, colleague discounts, and opportunities for career progression and hybrid working.

Requirements:

  • At least 1.5 years' experience in debt recovery and collections is required.
  • You must have knowledge of day-to-day collections processes from pre-arrears to resolution.
  • Previous experience in asset finance, documentation, and associated risks is beneficial.
  • An understanding of job risks and their implications for Metro Bank and stakeholders is essential.


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