Assistant Head Housekeeper
1 month ago
We are seeking an experienced and skilled Assistant Head Housekeeper to join our team at Rusacks Hotel. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and presentation in our hotel.
Key Responsibilities- Manage the day-to-day operation of the housekeeping team, leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness.
- Deliver daily briefings with the Room Attendant team, highlighting VIPs and setting daily initiatives.
- Enhance your attention to detail to drive cleanliness and presentation results.
- Develop your communication skills and liaise with other departments in the hotel to deliver smooth service to all guests.
- Inspect guest rooms and public areas to provide empathic experiences for our guests.
- Coach Room Attendants throughout the daily operation, providing feedback to enhance the quality of their work.
- Recruit the best new talent for our housekeeping team.
- Ensure all equipment is in good working order and arrange repairs where necessary.
- Oversee the retrieval, safekeeping, and distribution of all lost and found items.
- Be aware of current standards of competitor hotels.
- Deputise where relevant for the Executive Head Housekeeper.
- Ensure that all Health & Safety requirements are met to provide a safe environment and meet all legal obligations.
- Report faults and maintenance issues to maximise bedroom availability.
- Attend and participate in daily and monthly meetings for preparation.
- Positive attitude and a genuine desire to make our guests smile.
- Good communication and immaculate presentation.
- Expert-level attention to detail.
- High resilience and adaptability.
- Hotel or customer-facing experience is advantageous.
- Enrolment in pension from Day 1 for all eligible team members.
- Meal on each shift in a dedicated team member restaurant.
- Access to everyday discounts from high street retailers.
- Discounted hotel room rates for you and your family (T&Cs apply).
- Refer a Friend Scheme.
- Access to participating in healthcare plans and insurance plans.
- A positive team working environment.
- Monthly published schedules.
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world's most distinguished golfing destinations. We invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure.
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