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Junior Billing Operations Specialist

2 months ago

Whyteleafe, Surrey, United Kingdom Comoro Full time
Billing Administrator Job Description

Comoro is seeking a skilled Billing Administrator to join our Enterprise team. As a Billing Administrator, you will play a crucial role in providing exceptional customer support and ensuring the smooth operation of our billing systems.

Key Responsibilities:
  • Provide first-line customer support via ticketing systems and work closely with our second and third-line billing teams to resolve incidents and service requests.
  • Collaborate with partner service providers to resolve customer queries and faults.
  • Assist in the monthly billing runs and contribute to improving client experience through timely response and resolution of queries.
  • Take ownership and responsibility of queries from existing and new customers.
  • Develop and deliver training programs for existing and new customers.
Requirements:
  • Excellent organizational and time-management skills.
  • A can-do attitude and willingness to step outside of your comfort zone.
  • Computer literacy and a working knowledge of relevant applications, such as spreadsheets.
  • Experience in the telecoms industry is an advantage.
  • Organized and detail-oriented with excellent communication and interpersonal skills.
  • A proactive focus on customer support and delivery.