Medical Helpline Advisor

1 week ago


Leeds, Leeds, United Kingdom Medical Protection Society Full time

Job Summary

As a Customer Services Advisor, you will provide exceptional service to our members across the UK and Ireland, working within a unique contact centre in Leeds, UK.

Key Responsibilities

  • ">
  • Respond to member inquiries and resolve issues efficiently.">
  • Collaborate with internal stakeholders to ensure seamless service delivery.">
  • Develop strong relationships with customers, using effective communication and problem-solving skills.">
  • Utilize Microsoft Office applications and databases to manage member data and resolve issues.">
  • Maintain accurate records and databases, adhering to quality standards.">
  • Participate in training and development programs to enhance skills and knowledge.">

Requirements and Benefits

  • ">
  • At least 1 year of experience in customer service or call centre environments.">
  • Excellent communication, interpersonal, and problem-solving skills.">
  • Ability to work under pressure, prioritizing tasks and managing multiple projects.">
  • Knowledge of Microsoft Office applications and databases.">
  • Familiarity with industry-specific software and systems.">
  • Strong teamwork and adaptability skills.">
  • Competitive salary: £22,000 - £24,500 per annum (dependent on experience).">
  • Discretionary annual bonus: up to 10%.">
  • Performance-related pay review.">
  • Career development opportunities up to £26,500.">
  • Pension contribution: 11% (3% from you, 8% from us – optional additional matched 3% contributions).">
  • Annual leave: 25 days plus flexible bank holidays (option to buy/sell additional 5 days).">
  • Private Medical Cover.">
  • Flexible hybrid-working arrangement.">
  • Inclusive culture promoting wellbeing and rewards hard work.">
  • Car Salary Sacrifice scheme.">
  • Healthcare cash plan.">
  • 6x salary death in service.">
  • Personal GP service enabling video consultations.">
  • Employee Assistance Programme.">
  • Shopping discounts from major high-street retailers.">


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