Automotive Customer Service Representative

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

Are you looking for a challenging and rewarding role that allows you to make a real difference in people's lives? Do you have a passion for automotive repair and a commitment to delivering exceptional customer service? If so, we may have the perfect opportunity for you.

About the Job

As a Service Advisor at Arnold Clark, you will play a critical role in ensuring that every vehicle that leaves our branch meets our high standards. You will be responsible for handling all customer requirements for service and vehicle repairs, from initial consultation to final delivery.

Using your knowledge of vehicles and repair processes, you will work closely with customers to understand their needs and concerns, and provide accurate and helpful advice to help them make informed decisions.

In addition to your technical expertise, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Handle customer inquiries and requests in a professional and courteous manner
  • Liaise with the workshop and bodyshop to progress work through the system
  • Control computer-based jobs and purchasing processes
  • Maintain accurate records of customer interactions
  • Provide clear and concise information to customers regarding vehicle maintenance and repair processes
Requirements

To be successful in this role, you will need to have:

  • A passion for delivering exceptional customer service
  • Strong communication and interpersonal skills
  • A strong understanding of vehicle maintenance and repair processes
  • The ability to work effectively in a fast-paced environment
  • Excellent organisational and time management skills
What We Offer

As a Service Advisor at Arnold Clark, you can expect a competitive salary of £28,000-£32,000 per annum, depending on experience. You will also receive a range of benefits, including:

  • 33 days' holiday allowance
  • Generous retail discounts


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