Parts Sales Advisor
3 weeks ago
We are seeking a skilled Parts Sales Advisor to join our team in Stoke-On-Trent. As a key member of our team, you will be responsible for processing parts-related inquiries, promoting parts in compliance with customer guidelines, and assisting in developing parts sales to meet branch targets.
Key Responsibilities:
- Process parts-related inquiries and provide accurate information to customers.
- Promote parts in compliance with customer upselling guidelines.
- Assist in developing parts sales to meet branch targets.
- Provide 24-hour call-out as per rota.
- Assist and maintain stock room duties.
- Deputise in all areas of the parts department as directed by the Branch Manager.
- Attend training courses as deemed necessary by the parts supervisor.
- Ensure compliance and achievement of CSI and UTP targets.
- Ensure workstation and parts departments comply with 5S programme.
- Liaise with customers and assist with any queries.
- Maintain the Parts Department standards and adhere to all ISO9002 requirements.
- Provide information, maintain records, and carry out duties in an accurate, efficient, and timely manner.
- Undertake other tasks as reasonably required.
Requirements:
- 1 year experience with motor vehicle parts (Commercial desired).
- Proactive approach in maintaining customer standards.
- Good telephone manner.
- Attention to detail.
- Problem-solving skills.
- Good analytical, organisational, and administration skills.
Benefits:
- Contribution pensions up to 8%.
- Fantastic Loan Car Scheme open to all - a new VAG group car every 6 months.
- Bonus.
- 25-day holiday with the opportunity to buy up to 5 more days.
- Full sick & holiday pay.
- Main dealer training and technical support.
- Overtime available.
- Access to fully subsidised employee assistance programme.
- Cycle to work scheme up to £3k.
- ISA saving scheme with additional contributions (subject to T's & C's).
- Access to Health Care Plan.
- Career development within a worldwide company.
- 18% Ducati Discount.
- Mortgage Overpayment with additional contributions (subject to T's & C's).
- £1000 Bonus Employee Referral Scheme (subject to T's & C's).
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