Parts Sales Advisor

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Silver Arrow Recruitment Full time
Job Description

We are seeking a skilled Parts Sales Advisor to join our team in Stoke-On-Trent. As a key member of our team, you will be responsible for processing parts-related inquiries, promoting parts in compliance with customer guidelines, and assisting in developing parts sales to meet branch targets.

Key Responsibilities:

  • Process parts-related inquiries and provide accurate information to customers.
  • Promote parts in compliance with customer upselling guidelines.
  • Assist in developing parts sales to meet branch targets.
  • Provide 24-hour call-out as per rota.
  • Assist and maintain stock room duties.
  • Deputise in all areas of the parts department as directed by the Branch Manager.
  • Attend training courses as deemed necessary by the parts supervisor.
  • Ensure compliance and achievement of CSI and UTP targets.
  • Ensure workstation and parts departments comply with 5S programme.
  • Liaise with customers and assist with any queries.
  • Maintain the Parts Department standards and adhere to all ISO9002 requirements.
  • Provide information, maintain records, and carry out duties in an accurate, efficient, and timely manner.
  • Undertake other tasks as reasonably required.

Requirements:

  • 1 year experience with motor vehicle parts (Commercial desired).
  • Proactive approach in maintaining customer standards.
  • Good telephone manner.
  • Attention to detail.
  • Problem-solving skills.
  • Good analytical, organisational, and administration skills.

Benefits:

  • Contribution pensions up to 8%.
  • Fantastic Loan Car Scheme open to all - a new VAG group car every 6 months.
  • Bonus.
  • 25-day holiday with the opportunity to buy up to 5 more days.
  • Full sick & holiday pay.
  • Main dealer training and technical support.
  • Overtime available.
  • Access to fully subsidised employee assistance programme.
  • Cycle to work scheme up to £3k.
  • ISA saving scheme with additional contributions (subject to T's & C's).
  • Access to Health Care Plan.
  • Career development within a worldwide company.
  • 18% Ducati Discount.
  • Mortgage Overpayment with additional contributions (subject to T's & C's).
  • £1000 Bonus Employee Referral Scheme (subject to T's & C's).


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