IT Account Management Specialist
3 days ago
Estimated Salary: £32,500 - £37,500 per annum
About the RoleWe are seeking an experienced IT Account Manager to join our rapidly growing Managed Service Provider team based in Bristol.
The ideal candidate will have a proven track record of delivering excellent customer service and managing client accounts within an MSP environment.
Key Responsibilities- Manage clients through regular communication, updates, and reporting.
- Create and execute Account Plans for assigned client base.
- Identify areas for service improvement and make recommendations to the management team.
- Attend client meetings and provide technical recommendations and advice.
- Stay up-to-date with industry trends and new technologies.
- Collaborate with the sales team to identify new business opportunities.
- At least 2 years of experience in account management or similar role, ideally within an MSP.
- Demonstrable experience delivering excellent customer service and managing client accounts.
- Knowledge of best practice for IT service management.
- Ability to define and deliver an IT roadmap for client accounts.
- Ability to 'manage up' and cultivate effective working relationships.
- 24 days holiday + bank holidays.
- Hybrid Working.
- Life Assurance.
- Annual Bonus Scheme.
- Pension Scheme.
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