Digital Head of Delivery

4 weeks ago

Manchester, United Kingdom Pearson Full time
Job Title: Digital Head of Delivery

We are seeking a highly skilled and experienced Digital Head of Delivery to join our team at Pearson. As a key member of our General Qualifications Programme Management Office, you will play a vital role in ensuring the success of our qualifications business.

Key Responsibilities:
  • Oversee the end-to-end planning and delivery of both existing and new General Qualification delivery models.
  • Manage risks and issues within the relevant qualification, coordinating teams and enabling collaborative problem-solving.
  • Create and manage delivery schedules for the operational business calendar.
  • Support fellow delivery managers in the delivery of other qualification suites as needed.
  • Manage issues and incidents to ensure successful delivery.
  • Produce and improve reporting and visibility for key stakeholders.
  • Develop, maintain, and improve key operational metrics and performance indicators.
  • Manage lessons learned gathering, assessment, and action plan implementation.
  • Manage competing priorities.
  • Change/Project Management.
  • Support delivery-related projects to achieve the benefits expected in the business case.
  • Develop and maintain plans and schedules for assigned projects.
  • Collaborate and coordinate with other internal teams and suppliers to ensure changes are viable and effective.
  • Ensure changes to scope, risks, and issues are managed.
  • Establish and lead incident response teams, driving decision-making as needed, managing more senior stakeholders to deliver on required actions.
  • Create and maintain an incident action log covering relevant areas.
  • Ensure incidents are managed effectively, minimizing negative impact and closing the issue as quickly and effectively as possible.
  • Provide timely and accurate progress reporting to senior leadership, including the identification and mitigation of associated risks.
  • Manage residual actions through the lessons learned process.
  • Ongoing monitoring of progress against business calendars and plans, ensuring timely identification of deviations.
  • Clear and succinct communication of issues/incidents to stakeholders at all levels.
  • Identify, measure, and record risks, ensuring adequate mitigation and contingency is in place.
  • Responsible for the management of risk in qualification delivery and assigned projects.
  • Act as a risk champion, encouraging identification and cross-team collaboration when it comes to risk management.
Requirements:
  • Experience in delivery management, project management, or a related field.
  • Strong interpersonal skills, with the ability to deliver change and problem-solve in a fast-paced and challenging environment.
  • Ability to manage multiple, and sometimes conflicting, stakeholder demands.
  • Highly skilled in stakeholder management, at all levels of the organization.
  • Effective influencing and negotiating skills, with the ability to constructively challenge the status quo.
  • Experience leading teams and driving decision-making, in a matrix environment (without direct line management responsibility).
  • Ability to digest new subject matter quickly, distilling key factors relevant to success.
  • Highly organized, with the ability to manage multiple, and often conflicting, priorities and requirements and interdependencies.
  • Excellent written and verbal communication, with the ability to convey complex topics succinctly, tailoring to audience needs as appropriate.
  • Experience of managing major/complex issues, working with stakeholders from various business functions to agree and deliver workable solutions.
  • Confident interpreting complex data, and using data to drive decision-making.
  • Experience of working within a highly regulated environment, particularly in the Education sector and the end-to-end qualification delivery cycle.
  • Project Management experience and/or certification (e.g., PRINCE 2, Agile, APM, MSP).
  • Risk Management experience (including knowledge of MoR theory).
  • Experience in driving continuous improvement.
About Pearson:

Pearson is a leading education company that adds life to a lifetime of learning. We create vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100% digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential.

We are an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

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