Property Operations Manager
3 weeks ago
Purpose of the Role
As a key member of the Savills Management Resources team, the Property Operations Manager will oversee the daily operations and maintenance of commercial property. This includes liaising with tenants and owners, coordinating and managing maintenance, housekeeping, and security activities, and ensuring the facilities meet regulatory standards and codes.
Key Responsibilities
- Ensure all Weekly, Monthly and Quarterly checklists are complete and uploaded onto Compass and Savills systems.
- Ensure that high standards of property presentation are achieved and maintained at all times.
- Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation.
- Evaluate existing contractual relationships, and ensure that the tenants are receiving best value.
- Create and maintain an effective working relationship with existing suppliers.
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Establish and maintain clear communication lines.
- Carry out any other reasonable request of the RFM/Property Surveyor.
- Draft and update emergency plans and evacuation procedures.
- Oversee security, fire prevention, and other safety systems.
- Schedule regular building maintenance and contractual services.
- Contract Savills suppliers, professionals for repairs as needed.
- Ensure that occupants are provided with proper utilities.
- Monitor building maintenance budgets.
- Arrange for building improvements where necessary.
- Oversee contractors and inspect completed jobs.
- Implement contractors as needed to maintain, repair, or improve the property.
- Resolve complaints, problems, and requests from building tenants.
- Assist with emergency response and evacuations.
- Maintain records of tenants.
Safety & Security
- Ensure compliance with Savills procedures and policies, including health and safety, COSHH and environmental matters.
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
Contractors
- Conduct Contractor performance reviews in line with Savills policy procedures.
- Liaise with all management, technical and administration staff on strategic and operation/service delivery issues towards achievement of the building.
Quality Assurance
- Adhere to all quality assurance requirements.
- Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience
Essential:
- Self-motivated, able to work on own initiative.
- Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital.
- Experience in the supervision of contractors.
- Good understanding of property management.
- Effective people management and communications skills.
- A comprehensive knowledge and understanding of legislative health & safety requirements.
- Good time management skills able to respond to client/contract deadlines.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
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