Cafe Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Cafe Manager to join our team at The Immersive Cafe Co. in Central Manchester.
About the Role:
The successful candidate will be responsible for leading our cafe team to deliver exceptional customer service and high-quality food and beverage offerings. You will be hands-on, leading from the front on every shift, and ensuring that our guests have a magical experience from start to finish.
Key Responsibilities:
- Manage and motivate the cafe team to provide efficient and guest-centric service
- Ensure compliance with company food safety policies and drive sales in the cafe
- Lead from the front on every shift, being the face of cafe operation and ensuring guest experience is at the forefront of what we do
- Recruit, train, and develop the cafe team to meet business objectives
- Manage stock levels, ordering, and monitoring, while reducing wastage
- Maintain high standards of food hygiene, cleanliness, and equipment maintenance
- Develop and implement strategies to improve customer satisfaction and loyalty
Requirements:
- At least 2 years of proven experience at management level within a fast-paced cafe setting
- Excellent leadership and communication skills
- Good financial understanding and HR knowledge
- Passion for learning and development
- Availability to work weekends and weekdays
- Level 3 Food Hygiene Certificate (preferred)
Working Conditions:
- 5 days out of 7, with weekend work essential
Rates of Pay:
- £28,000-£30,000 per annum, depending on experience
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