Responsive Repairs Manager

1 week ago


Hampshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time
Job Overview

We are seeking an experienced Responsive Repairs Senior Operations Manager to join our client's team in Eastleigh, Hampshire. The successful candidate will be responsible for delivering day-to-day property repairs and larger complex repairs across a significant housing stock.

Key Responsibilities
  • Accountable for the delivery of responsive repairs within a designated geographic area, ensuring operational performance criteria are met and exceeded.
  • Analyse customer feedback reports, acting as an escalation point for the management and resolution of complex complaints.
  • Ensure compliance with safety and property legislation, regulatory requirements, policies, best practices, and relevant guidance.
Requirements
  • Proven experience managing a diverse mobile workforce across a large geographical area to deliver high-volume value-for-money repairs services.
  • Demonstrable experience working in a similar leadership capacity, with the ability to build strong relationships across all areas and levels.
  • Good commercial awareness and ability to utilise system data to support effective decision-making.
Salary and Benefits

The salary for this role is up to £72,000 per annum, depending on experience. Additional benefits include agile working hours, 28 days' annual leave, a generous pension scheme, and life assurance.



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