Mortgage Liaison Specialist
3 weeks ago
**Job Title:** Broker Support Associate
**Location:** Watford
**Salary:** Up to £35,000 per annum.
We are seeking a highly skilled and motivated Broker Support Associate to join our team at Stellar Select Limited. As a Broker Support Associate, you will play a crucial role in supporting brokers across all aspects of the product lifecycle, dealing with queries from initial registration through to post-completion relating to secured mortgages.
About the Role:
- Assist brokers to maximise new business opportunities across the residential mortgage and second-charge mortgage market.
- Develop excellent working relationships with broker partners and internally with the underwriting and sales team
- Answer incoming calls and emails from broker partners regarding potential and existing loan referrals or system queries
- Assess complex referrals from broker partners, looking for early decisions on potential cases, liaising with the underwriting team to deliver a high level of service
- Assess income referrals to ensure cases meet affordability rules at all early stages of the process
- Gain an in-depth understanding of lending policy, criteria and products along with the Broker Portal and system to be able to resolve queries relating to the portal
- Participate in the delivery of training to new and existing brokers in conjunction with the sales team when required
- Manage incoming queries generated by the website from mortgage intermediaries and the general public
- Take responsibility for managing Feeefo reviews and responses on behalf of the second charge division
- Follow up on documentation sent to introducers
- Updating data on spreadsheets and producing reports
Requirements:
- Previous experience in the mortgage market involving relationship-building
- Excellent communication skills
- Proactive, logical and organised
- Approachable and self-motivated
- Proactive and able to identify and highlight areas of opportunity or improvement
About Us:
At Stellar Select Limited, we pride ourselves on fostering a vibrant work environment that supports the growth and development of our employees. Our commitment to openness and transparency sets us apart, empowering you to make informed career decisions.
Why Choose Us?
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Referral Programs: Spread the word and be rewarded.
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