Team Leader

3 weeks ago


Bradford, Bradford, United Kingdom Card Factory Full time

Job Overview

Card Factory is seeking a seasoned Team Leader to drive commercial growth and develop a team culture of exceptional service. The ideal candidate will be passionate about celebrating customers' life moments and possess a customer-centric approach with a passion for driving excellence in service delivery.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth goals.
  • Develop and lead a high-performing team culture that prioritizes customer experience and operational excellence.
  • Lead store teams in the absence of the Store Manager, ensuring great standards and exceptional service delivery.
  • Review store performance data to inform business decisions and drive growth.
  • Collaborate with the Store Manager to develop and implement business strategies that drive commercial growth and customer satisfaction.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. Our 5-year business strategy includes becoming a true Omni-channel retailer, with significant investment in our colleagues creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

What We Offer

  • 25% colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers and access to a virtual internal network for learning.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.

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