Client Relationship Manager

4 weeks ago


Oxford, United Kingdom LA Sales Recruitment Limited Full time
About the Opportunity:
We are looking for an experienced Account Manager to join our team. In this role, you will own the success and growth of our most mature customers. You will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership.

You will define the account plan and success plan for your customers and drive actions to execute defined upsell goals. You will navigate mature install base accounts, identifying and building key relationships with multiple stakeholders across the customer's organization.

You will identify growth opportunities and new use cases and drive consumption. You will lead the resolution of escalations while identifying and implementing continuous improvement opportunities to prevent repeated issues. To expand the account, you will advocate internally for different ways to improve the product and services.

The ideal candidate will have a strong communication skill, ability to explain technical concepts clearly and concisely to various audiences, including executives. You will have high aptitude for cross-functional collaboration and influence internally and externally. You will understand a customer's key value drivers and drive value realisation through the partnership.

Estimate salary: £60,000 per year based on experience.

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