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Customer Service Representative

1 month ago

Glasgow, Glasgow City, United Kingdom ABM Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at ABM. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Monitor entrances and greet visitors
  • Operate CCTV system and perform control room duties
  • Patrol premises on foot and in a vehicle
  • Answer calls and respond to customer inquiries
  • Prepare reports and maintain accurate records

Requirements:

  • Excellent communication and administration skills
  • Reliable with excellent time-management skills
  • Smart, well-groomed, and confident
  • Conflict management aware
  • High level of customer care awareness
  • Security systems knowledge
  • Telephone/switchboard skills

Essential Qualifications:

  • Door Supervision SIA licence
  • Fully comprehensive 5-year work/education history

Desirable Qualifications:

  • CCTV licence and First aid training
  • Full UK Driving License

About ABM:

ABM is one of the world's largest providers of integrated facility services. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.