Call Centre Agent

3 weeks ago


Coleraine, United Kingdom First Choice Selection Services Full time
Job Title: Call Centre Agent

We are currently recruiting for one full-time Switchboard Operator at our Causeway Hospital Coleraine location. The successful candidate will be working in a high-paced, fast-changing environment and must be able to work under pressure.

Key Responsibilities:
• Transferring calls to the appropriate departments
• Responding appropriately to alarms
• Monitoring and reporting on any needs of the alarm, paging, and telephone systems
• Maintaining and updating the switchboard internal telephone directory

Requirements:
• 4 GCSEs at Grade C or above to include English and Maths or one year experience in a similar environment
• Ability to communicate effectively both verbally and in writing
• Experience in the use of Microsoft Software packages
• Knowledge of switchboards and phone systems is desirable

Estimated Salary: £25,000 - £30,000 per annum

This role offers you the opportunity to work in the health service with paid annual leave, weekly pay, and inclusion into our company pension scheme.

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