Technical Support Analyst

1 week ago


Hereford, Herefordshire, United Kingdom Leidos Full time

Key Responsibilities

  • Provide technical assistance for issues related to computer systems, software and hardware for company-supported and military specification computer applications and platforms.
  • Maintain a high level of customer satisfaction by ensuring all client enquiries and escalations are responded to promptly and professionally.
  • Regular and accurate maintenance of ticket progress information on an internal service desk system, including regularly updating each ticket assigned to you to ensure all users receive a high level of IT support.
  • Where the customer issue extends beyond first line support remit, correctly categorize, and route the interaction to the appropriate second line resolver team, whether internal or to a third-party contractor.

The ideal candidate will have previous experience of working within a service desk environment, good IT skills, and strong customer service skills. Experience with ServiceNow and Jira Service Desk is desirable.



  • Hereford, UK, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    I am recruiting for a Systems Analyst/ Technical Business Analyst/ Solutions Analyst to join my client, a thriving online business based in the center of Hereford with the requirement to visit the office once a week/ once a fortnight.They are made up of some of the nicest people and have a new requirement for a Systems Analyst/ Technical level Business...


  • Hereford, Herefordshire, United Kingdom MandM Direct Limited Full time

    About YouWe are looking for an experienced Systems Analyst to join our team in Hereford.As a Systems Analyst, you will play a key role in ensuring that our systems and processes meet the business needs.You will work closely with the IT function to analyse current solutions and support the non-functional and technical requirements of new projects.The ideal...

  • IT Systems Analyst

    12 hours ago


    Hereford, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    Company OverviewSR2 | Socially Responsible Recruitment | Certified B Corporation™ is a thriving online business based in the center of Hereford with a requirement to visit the office once a week or once a fortnight. We have a new requirement for an IT Systems Analyst/ Technical Business Analyst/ Solutions Analyst to join our internal tech team of around 55...


  • Hereford, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    Company OverviewAt SR2 | Socially Responsible Recruitment | Certified B Corporation™, we strive to be at the forefront of innovation in our industry. Our internal tech team of around 55 people works in an agile environment, and we are now seeking an experienced IT Systems Analyst/ Technical Business Analyst/ Solutions Analyst to join us.Job DescriptionThe...


  • Hereford, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    Job DescriptionWe are seeking an experienced systems analyst to join our client's internal tech team in Hereford. The ideal candidate will have a strong background in process improvement, data modeling, and systems design. As a technical business analyst, you will play a crucial role in promoting best practices, such as MVP principles, to maximise value and...


  • Hereford, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    About the RoleWe are looking for a highly skilled Systems and Data Analyst to join our internal tech team. As a key member of our team, you will play a crucial role in promoting best practices and ensuring that technical solutions align with organisational goals and priorities.


  • Hereford, Herefordshire, United Kingdom Leidos Full time

    About the OpportunityWe are excited to offer an exciting opportunity for an IT Help Desk Analyst to join our team at Leidos. As a member of our dynamic support team, you will play a critical role in delivering exceptional customer service and technical assistance.This full-time, on-site position requires a minimum of 5 hours of work per day, Monday to...


  • Hereford, Herefordshire, United Kingdom Leidos Full time

    Technical Support Role OverviewLeidos is looking for an experienced 2nd Line Support Infrastructure Engineer to join our Operational Support team. In this role, you will be responsible for providing technical support for our organization's IT infrastructure, including resolving complex technical issues and collaborating with cross-functional teams to ensure...


  • Hereford, Herefordshire, United Kingdom Leidos Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide high-quality technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first-line technical support via phone, email, or in-person interactions.Maintain accurate records of...


  • Hereford, Herefordshire, United Kingdom Thorn SDS Full time

    At Thorn SDS, we have an exciting opportunity for a Technical Support Specialist to join our dynamic team in multiple locations. This role involves providing technical support and maintenance for our clients across various sectors.We are looking for a skilled IT Infrastructure Technician to join our team in Corsham, Lincolnshire, Cambridgeshire, Hereford or...


  • Hereford, Herefordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer support.Key...


  • Hereford, Herefordshire, United Kingdom Verelogic IT Recruitment Full time

    Are you a Technical Support Specialist looking for a new challenge? Our client, a leading educational institution, is seeking an ICT Consultant to join their team.The successful candidate will be responsible for maintaining all IT infrastructure, including hardware and services, across multiple school sites.The estimated salary for this position is £26,500...


  • Hereford, Herefordshire, United Kingdom Rockfield Specialist Recruitment Careers Full time

    Technical Support Professional Job DescriptionWe require a highly skilled Network Support Engineer to provide 2nd and 3rd line support on a range of services.Job Overview:This role involves monitoring remote user satellite terminals and investigating reported network issues.Key Skills and Qualifications:Strong technical knowledge of network protocols and...


  • Hereford, Herefordshire, United Kingdom Vertu Motors group Full time

    Vertu Motors Group is a leading automotive retailer dedicated to delivering exceptional customer experiences and employee satisfaction. We are currently seeking an experienced Aftersales Technician to join our team and contribute to our success.">Role SummaryThe successful candidate will have extensive experience in automotive repair and maintenance,...


  • Hereford, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    We are seeking an experienced professional to join our client's internal tech team, comprised of agile-working professionals focused on enhancing technology and business system alignment.The role centers around data and systems integration, working closely with the Head of IT and Development to analyze software, systems, and processes for non-functional and...


  • Hereford, Herefordshire, United Kingdom CV Library Full time

    Company Overview:We are a leading FMCG manufacturing business based in Herefordshire, seeking a highly motivated Technical and Environmental Assistant to drive our environmental and technical efforts.Key Responsibilities:To understand customer needs and requirements to develop effective quality control processes.To work in the technical team to drive our...


  • Hereford, Herefordshire, United Kingdom Kidwells Group Full time

    **Job Summary:** Risk and Compliance Analyst**About Kidwells Group:**Kidwells Group is a leading organization that requires a skilled Risk and Compliance Analyst to support our Management Team with onboarding and compliance. This role plays a crucial part in ensuring adherence to laws, regulations, and internal policies.**Key Responsibilities:**Maintain...


  • Hereford, Herefordshire, United Kingdom Thorn SDS Full time

    About the RoleWe are currently recruiting for an IT Support Engineer to join our team at Thorn SDS. The ideal candidate will have a strong background in IT support and maintenance, with excellent problem-solving skills and a passion for delivering exceptional customer service.As an IT Support Engineer at Thorn SDS, you will be responsible for:Providing...


  • Hereford, Herefordshire, United Kingdom allpay Full time

    About the OpportunityWe have an exciting opening for a First Line Service Desk Engineer to join our team.This is a fantastic chance for someone looking to increase their knowledge in a fast-paced service desk environment.Assist in technical IT projects and provide desktop support services.Support users with hardware and software issues, including PC,...


  • Hereford, Herefordshire, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

    About the RoleWe are seeking an experienced IT Systems Analyst/ Technical Business Analyst/ Solutions Analyst to join our internal tech team of around 55 people who work in an agile environment. As a key member of our technical team, you will play a crucial role in promoting best practices, such as MVP principles, to maximise value and minimise scope creep....