Learning and Development Program Manager

1 month ago

London, Greater London, United Kingdom Duke Corporate Education Full time
Program Manager for Leadership Development

Duke Corporate Education is seeking a talented Program Manager to coordinate the design and delivery of leadership programs that meet the needs of our clients in the Middle East. This includes managing program logistics, liaising with clients, coordinating with other teams, and ensuring successful program delivery.

Key Responsibilities
  • Client Program Delivery:
    • Own end-to-end execution, including project plans, budgets, invoicing, contracting, and material planning.
    • Drive critical delivery elements and manage post-program evaluation and debriefing.
    • Coordinate design meetings and logistics, offer design ideas, and manage communications.
  • On-Site Program Support:
    • Handle hotel/conference logistics, on-site materials, and classroom setup.
  • Virtual Program Support:
    • Manage virtual delivery logistics, liaise on graphic design, and provide content and module support.
    • Coordinate event details, communications, and attendance tracking.
  • Client Relationship Management (CRM):
    • Build relationships, understand client business, identify risks and opportunities, and ensure smooth delivery transitions.
  • Project Budgeting:
    • Manage program budgets, contracts, materials, and expenses. Ensure billing accuracy.
  • Evaluation Process:
    • Review evaluations, prepare summary reports, and contribute to debrief meetings and program improvements.
  • Project Design:
    • Collaborate on special design assignments and participate in developing program elements.
  • Knowledge Management:
    • Maintain and update program delivery documents.
  • Business Development:
    • Identify opportunities during program delivery, contribute to internal business development, and share best practices.
Requirements
  • Bachelor's degree, or higher, preferably in business, education, or a 2 years' experience working in a customer/client facing role.
  • Experience in professional education or learning and development, event coordination, and learning management systems preferred.
  • Experience working with remote/virtual teams.
  • Experience managing digital learning programs preferred.
  • Project management experience, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable.
  • Demonstrated teamwork skills as well as strong organizational and interpersonal abilities.
  • Experience working with internal and external stakeholders across different teams, cultures, and geographies.
  • Strong communication and presentation skills.
  • Fluency in Arabic is essential.

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