Medical Equipment Specialist
2 months ago
Fujifilm Healthcare UK is seeking a skilled Field Service Engineer, X-Ray to ensure the smooth operation of our medical equipment. This role involves repairing emergency breakdowns, performing routine service maintenance, and installing new equipment.
Key Responsibilities- Repair and maintain X-ray equipment, prioritizing tasks and meeting deadlines.
- Perform routine maintenance on DR X-ray equipment, adhering to service contract requirements.
- Install and demonstrate equipment to support the sales team.
- Attend kick-off meetings and pre-install site visits to ensure project success.
- Provide excellent customer service, responding to technical requests in a timely manner.
- Collaborate with the service team to resolve customer service-related problems.
- Take ownership of site/system issues, developing plans to resolve with technical management.
- Completed training or studies in Medical Technology/Healthcare (X-Ray) or equivalent professional experience.
- Operational management experience, including ticket systems (e.g., Salesforce, ServiceNow).
- Methodological competence in ITIL processes (incident management, problem management).
- Confident handling of Microsoft Office applications.
- Strong service and customer orientation, with a structured and independent working style.
- Experience in project management of complex medical projects.
- Excellent analytical thinking and business management skills.
- English language skills (written and spoken).
Fujifilm Healthcare UK is an equal opportunities employer, welcoming applications from diverse candidates. We value a culture of respect, integrity, and collaboration, and we aspire to create an energetic, dedicated, and enjoyable work environment for all.
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