2nd Line Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled 2nd Line Support Specialist to join our team at Digital Waffle. As a key member of our IT support team, you will be responsible for delivering exceptional technical support and managing clients' infrastructure and IT systems.
Key Responsibilities
- Provide comprehensive technical support and troubleshooting for complex IT issues
- Ensure the smooth operation of clients' systems and infrastructure
- Manage and maintain critical IT infrastructure components, including servers, networks, storage, and virtualisation systems
- Contribute to the ongoing enhancement of IT systems and processes, identifying areas for improvement and implementing solutions
Requirements
- Strong foundation in Microsoft technologies, including Windows Server, Office 365, and Active Directory
- Experience in managing and supporting server, network, and virtualisation infrastructure
- Cloud certifications (Azure, Microsoft 365)
- ITIL qualifications
What We Offer
As a 2nd Line Support Specialist at Digital Waffle, you will have the opportunity to work with a talented team of IT professionals and contribute to the delivery of exceptional IT support services. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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