2nd Line Support Specialist

2 weeks ago


Southampton, Southampton, United Kingdom Digital Waffle Full time £30,000 - £35,000

Job Summary

We are seeking a highly skilled 2nd Line Support Specialist to join our team at Digital Waffle. As a key member of our IT support team, you will be responsible for delivering exceptional technical support and managing clients' infrastructure and IT systems.

Key Responsibilities

  • Provide comprehensive technical support and troubleshooting for complex IT issues
  • Ensure the smooth operation of clients' systems and infrastructure
  • Manage and maintain critical IT infrastructure components, including servers, networks, storage, and virtualisation systems
  • Contribute to the ongoing enhancement of IT systems and processes, identifying areas for improvement and implementing solutions

Requirements

  • Strong foundation in Microsoft technologies, including Windows Server, Office 365, and Active Directory
  • Experience in managing and supporting server, network, and virtualisation infrastructure
  • Cloud certifications (Azure, Microsoft 365)
  • ITIL qualifications

What We Offer

As a 2nd Line Support Specialist at Digital Waffle, you will have the opportunity to work with a talented team of IT professionals and contribute to the delivery of exceptional IT support services. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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