Customer Service Director

6 days ago


StratforduponAvon, Warwickshire, United Kingdom Avery Healthcare Full time
  • About the Role
  • This position will support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.
  • About You
  • To be successful in this role, you will need to live the values of caring, supportive, honest, respectful, and accountable in all that you do.
  • Your Key Responsibilities
  • Manage the process of show rounds and train the Front of House team to manage to the expected standard.
  • Undertake competitor analysis to ensure accurate data within the local market.
  • Support the General Manager to implement a local marketing strategy.
  • Greet people politely and professionally whether in person or by telephone.
  • Ensure the Front of House team answer the phone in line with company policy.


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