Customer Service Director
6 days ago
- About the Role
- This position will support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.
- About You
- To be successful in this role, you will need to live the values of caring, supportive, honest, respectful, and accountable in all that you do.
- Your Key Responsibilities
- Manage the process of show rounds and train the Front of House team to manage to the expected standard.
- Undertake competitor analysis to ensure accurate data within the local market.
- Support the General Manager to implement a local marketing strategy.
- Greet people politely and professionally whether in person or by telephone.
- Ensure the Front of House team answer the phone in line with company policy.
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