API Platforms Support Specialist

2 weeks ago


Surrey Quays, Greater London, United Kingdom Principle Full time
Senior Support Engineer - API Platforms

We're seeking an experienced Support Engineer to join our Global Support team and help resolve platform technology issues for our business customers.

Key Responsibilities:

  • Provide technical support to customers using our API platforms
  • Develop and maintain deep expertise in our suite of products
  • Troubleshoot and resolve high-level support cases
  • Create and maintain knowledge articles related to customer-reported problems
  • Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments

Requirements:

  • Familiarity with the Agile software development lifecycle
  • Experience providing technical software support for a B2B software company
  • Experience with commercial customer incident tracking or CRM systems, such as ServiceNow
  • Strong exposure to broad technical skills, including Java development, SQL, application architecture, and RESTful APIs
  • Experience supporting a UNIX/Linux environment

The Offer:

  • Annual salary of £42,000 per year
  • Hybrid role with 2-3 days per week onsite

About the Role:

This is a unique opportunity to make a real impact in the industry. If you're a problem solver with outstanding troubleshooting skills, we'd love to hear from you.



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