Aftersales Consultant

Service Excellence at Trust Ford
We pride ourselves on delivering exceptional service to our customers. Our team of professionals works together to ensure that every interaction with our customers is positive and memorable.

Aftersales Advisor Role
We are seeking an experienced Aftersales Advisor to join our team in Lisburn, UK. As a key member of our customer relations team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise. Your primary goal will be to build strong relationships with our customers, ensuring their satisfaction and loyalty.

Responsibilities and Requirements
- Customer Focus: Deliver exceptional service to our customers, ensuring their satisfaction and loyalty
- Communication Skills: Develop strong relationships with customers through effective communication and interpersonal skills
- Problem-Solving: Resolve customer issues in a timely and professional manner
- Teamwork: Collaborate with other team members to achieve common goals and objectives
- Continuous Learning: Participate in ongoing training and development to improve skills and knowledge

Compensation and Benefits
- Competitive salary: £12.38 per hour (based on a 34-hour week)
- 33 days annual leave, including bank holidays, plus an additional leave purchase and sale scheme
- Industry-leading benefits package, including pension scheme, life assurance, and discounts on service, bodyshop, and parts
- Opportunity to develop your skills and career within a dynamic and supportive organization

Application Process
Please submit your application through our careers page.

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