Family Liaison Manager

1 month ago

Kent, United Kingdom Greensleeves Care Full time
About the Role

We are seeking a highly skilled and experienced Family Liaison Manager to join our Business Development team at Greensleeves Care. As a key member of our team, you will be responsible for driving sales leads and conversions to meet occupancy and revenue goals across our care homes in Kent and surrounding areas.

Key Responsibilities
  • Drive sales leads and conversions to meet occupancy and revenue targets.
  • Collaborate with Homes to manage enquiries, track prospective customers, and guide them through the sales process.
  • Respond to sales enquiries promptly and conduct family visits professionally to enhance the visitor experience.
  • Support Home Managers and staff in the sales process, ensuring they are well trained.
  • Monitor competitor activity and provide market feedback to keep Homes competitive.
  • Work closely with the Head of Marketing on lead generation programs and marketing initiatives to achieve effective results.
What You'll Need
  • A relevant sales and/or marketing qualification to degree level or equivalent experience.
  • Proven consultative sales experience and knowledge of sales monitoring systems.
  • Substantial experience of customer relationship building.
  • Ability to use own initiative and communicate at all levels.
  • Collaborative work style.
  • Commitment to Greensleeves Care vision, values, and services.
Why Greensleeves Care?
  • Meaningful Work: Experience the fulfillment of making a positive impact on the lives of others.
  • Training and Growth: We're committed to your professional development. Receive comprehensive training and mentorship that empowers you to excel in your role.
  • Supportive Environment: Join a team that values collaboration and communication. Your insights and contributions will be highly valued.
  • Work-Life Balance: We understand the importance of balance. Enjoy a supportive work schedule that respects your time.
What We Offer
  • 25 days paid holiday (plus Bank Holidays).
  • Free learning and development.
  • Company pension scheme – employers' contribution matched up to 6%.
  • 2 x Salary Death in Service benefit.
  • Medical Health Benefit (Beneden).
  • Length of Service Awards at 5,10,20,30,40 and 50 years.
  • Voluntary Lifestyle Benefits through the Hapi App.
  • Cycle to Work Scheme.
  • Access to Employee Assistance Programme (EAP) and Mental health Wellbeing Thrive App.
  • Refer a Friend scheme (you can earn up to £300 per referral).
  • Free DBS.

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