Service Manager Lead

4 days ago


Eastbourne, East Sussex, United Kingdom AWD online Full time

Job Summary

We are seeking a highly skilled and experienced Service Manager to lead our Multiple Compound Needs (MCN) service. As the Service Manager, you will be responsible for the strategic oversight, performance, and operational management of the MCN service.

The successful candidate will have a comprehensive understanding of multiple compound needs, working knowledge of domestic abuse, and experience in coaching and team development. They will also possess strong interpersonal skills, with the ability to multi-task, work independently, and in a team environment.

About the Role

  • Day-to-day running of the MCN service, including managing resources, people, and funds
  • Managing bed spaces within the accommodation, ensuring compliance with DAHA accreditation standards
  • Embedding a supportive environment for residents, through interaction with senior management, partner agencies, survivors, and stakeholders
  • Collaborating with existing stakeholders to provide services within East Sussex and wider Sussex communities
  • Overall management of payment processing, including Enhanced Housing benefit returns to the local authority
  • Providing leadership and guidance to staff, developing them within a learning environment
  • Ensuring standards are met by countersigning, dip sampling, and quality assuring work

About You

  • Comprehensive understanding of multiple compound needs and domestic abuse
  • Experience in coaching and team development, with excellent interpersonal skills
  • Ability to work flexibly across 24/7, 365-day service
  • First Aid Qualified or willing to undertake and maintain qualification
  • Understanding of risk management, safeguarding, and public protection

What We Offer

• Salary: £46,000 FTE / £25,300 Actual Salary per annum (based on 22.14 hours per week)

• Benefits: Part-Time, Permanent role with a range of benefits, including flexible working hours and opportunities for professional development



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