Front of House Operations Manager

2 days ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time
Job Overview:
As a Restaurant Supervisor, you will be responsible for leading a team of Front of House staff and providing exceptional customer service in a fast-paced environment. This is an exciting opportunity to join our team and contribute to the success of our business.

Key Responsibilities:
  1. Safeguarding issues, reporting, and escalating to your line manager
  2. Company requirements for fire, safety, health, and hygiene
  3. Accident and near miss reporting
  4. Basic food preparation, production, and service
  5. Digital screen menus
  6. Leading team briefings
  7. Training staff on food allergens and food safety, liaising with Chef
  8. Customer enquiries and customer service, liaising with Chef and line manager
  9. Service equipment and accompaniments stocked in the dining room
  10. Good timekeeping during food service in line with company policy
  11. Reporting menu or stock shortages to Chef and line manager
  12. Daily cleaning schedules ensuring staff keep the dining room clean and hygienic
  13. Maintaining up-to-date folders with menus, allergen records, health, and safety information
  14. Food waste removal, recording weights and tray counts
  15. Stock take, labeling, rotation, quality, and quantity checks
  16. Supporting kitchen cleaning, including pot wash
  17. Completing closing checklists, securing doors and windows, and managing the alarm system
  18. Attending training sessions, e-learning, and meetings
  19. Collecting customer feedback and reporting back to line manager

Requirements:
  1. Passionate, friendly, approachable, honest, professional, flexible, adaptable, presentable
  2. Excellent communication and customer service skills
  3. Team player with a 'can-do' attitude
  4. Ability to work independently
  5. In-date enhanced DBS certificate dated within the last 3 years
  6. Experience leading a team of Front of House staff
  7. High-volume, high-quality experience in a catering environment
  8. Busy environment experience (restaurants, hotels, schools, care homes, etc.)
  9. History as a Team Leader, Supervisor, or Manager in a catering and hospitality environment
  10. Ideal COSHH training and certification
  11. Ideal Food Hygiene or Food Safety level 2 or above
  12. Training junior staff to a high standard

What We Offer:
  1. A competitive salary of £14 per hour plus overtime and benefits package
  2. Overtime paid at flat rate
  3. Better work-life balance compared to hotel or restaurant work
  4. 28 days annual leave
  5. Meal on duty
  6. Free onsite parking
  7. Pension scheme
  8. Opportunity for career growth and development
  9. Working in a friendly and established team


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