Service Quality Manager

7 days ago


Lower Wraxall, United Kingdom Morson Talent Full time
Role Overview:
    We are seeking a Service Quality Manager to join our team at Morson Talent. In this role, you will be responsible for managing the service quality function, including developing and implementing quality strategies, plans, and procedures to ensure the highest level of quality in our services.

    As a Service Quality Manager, you will oversee the entire service quality function, including planning, execution, and evaluation of service quality projects. You will also develop and maintain relationships with key stakeholders, including customers, suppliers, and colleagues.

Key Responsibilities:
  • Manage the service quality function, including developing and implementing quality strategies, plans, and procedures.
  • Oversee the entire service quality function, including planning, execution, and evaluation of service quality projects.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and colleagues.
  • Identify and mitigate quality risks to ensure compliance with regulatory requirements and company policies.
  • Develop and maintain knowledge management systems to store and share service quality information.
  • Collaborate with cross-functional teams to identify and address quality issues.
  • Communicate service quality results and recommendations to senior management and other stakeholders.
  • Manage budgets and resources to optimize service quality efficiency and effectiveness.
  • Stay up-to-date with industry developments and best practices in service quality.


Salary Information:
The estimated annual salary for this position is £70,000 - £90,000, depending on experience.

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