Studio Manager

1 month ago


London, Greater London, United Kingdom StretchLAB Full time
{"title": "Reception Supervisor", "description": "Job Summary

We are seeking a highly motivated and customer-focused Reception Supervisor to join our team at StretchLAB. As the first point of contact for our clients, you will be responsible for ensuring a seamless and exceptional experience for each guest. Your role will involve managing the reception team, maintaining high standards of customer service, and supporting studio management and the wider team.

Key Responsibilities
  • Manage the reception team to deliver premium customer service and maintain a high level of customer satisfaction.
  • Monitor studio standards and cleanliness, ensuring a welcoming and professional environment for clients.
  • Support the reception team in hitting sales targets, promoting our services, packages, and memberships.
  • Deal with customer complaints in a timely and professional manner, escalating issues as necessary.
  • Be aware of daily appointments, organizing Stretchologists and clients to ensure efficient use of time.
  • Support the management team in hiring and training new reception team members.
Requirements
  • Confident in selling packages and memberships to clients.
  • Experience working in a hospitality, health, and beauty industry or fitness environment, preferably in a management position.
  • Experience creating a working schedule within a given budget.
  • Tried and tested in delivering premium customer service, face-to-face, over the phone, or by email.
  • Experience in managing bookings and reservations.
What We Offer
  • Access to 8-hour shifts across our London studios.
  • Discounted Stretch Sessions for yourself and family.
  • Company social events.
", "lang_code": "en"}

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