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Customer Operations Support Manager

1 month ago

Workington, Cumbria, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Operations Support Manager to join our team at Royal Mail Group. As a key member of our delivery operations team, you will be responsible for overseeing the smooth running of our delivery team and ensuring excellent service at the doorstep.

Key Responsibilities

  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service
  • Oversee the delivery operation and ensure resilience in the face of operational challenges
  • Build trust with customers and provide a positive experience

Requirements

  • Flexible and able to work under pressure
  • Customer-focused and team-oriented
  • Results-driven and inspiring leader

What We Offer

  • 10% on-target bonus
  • Generous holiday allowance
  • Flexible working
  • Pension scheme
  • Excellent parental leave policy

About Us

Royal Mail Group is a leading logistics and postal services company with a rich history and a commitment to innovation and customer satisfaction. We are proud of our diverse employee network groups and our active role in supporting belonging and encouraging a positive work environment.