Technical Hardware Support Specialist
1 month ago
YourParkingSpace is a leading provider of parking solutions, and we're seeking a skilled Technical Hardware Support Specialist to join our team. As a key member of our hardware control room in Billingham, you'll play a crucial role in ensuring the smooth operation of our estates hardware throughout the UK and Ireland.
Key Responsibilities:- Manage hardware estates, identifying and reporting technical faults on equipment such as ANPR cameras, payment kiosks, and barriers.
- Organize signage packs, kiosks, and cameras for deployment to our installation and maintenance teams.
- Collaborate with internal teams to understand client expectations and key performance indicators.
- Understand requirements for installations and keep all stakeholders informed.
- Provide first-line support for hardware issues and day-to-day problems throughout the estate.
- React to hardware faults as they arise or are logged by other departments.
- Experience in computing is required, with full training provided.
- Able to work weekends on a pro-rata basis (every 1 in 4).
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with internal and external stakeholders.
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects and internal obligations.
- Basic analytical skills, IT skills, Microsoft Office, Excel, and other relevant software.
- Demonstrated ability to work independently and remain motivated.
- Own vehicle required.
- 24 days annual leave plus bank holidays, increasing after 3 years.
- Birthday off.
- Enhanced maternity and paternity leave.
- Plenty of learning and development opportunities.
- Gym membership and cycle scheme.
- Comprehensive mental health and wellbeing support.
- Health cash plan and pension scheme.
- Additional options to purchase discounted insurances.
- An exclusive benefits platform with access to everyday lifestyle savings.
We're an exciting company to work for, with no limits to your career growth. If you're passionate about technology and customer service, we'd love to hear from you.
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