Senior UX Research Specialist
5 days ago
Salary: Up to £55,000 per annum, with opportunities for growth and development.
About the Role: We are seeking an experienced User Researcher to join our team, who has LIVE SC Clearance and a strong understanding of Government Digital Service (GDS) service standards and design principles. As a key member of our multi-disciplinary agile team, you will collaborate with Product Managers, Designers, Developers, and other User Researchers to plan and conduct research that informs better products and services. Your expertise in qualitative and quantitative methods will enable you to identify actionable insights and communicate research findings effectively to your team.
Key Responsibilities:
- Lead research projects, suggesting methodologies to capture user insights and conducting qualitative studies, including remote and in-person interviews, observations, and usability studies.
- Develop user personas and journeys, considering the end-to-end user experience and external factors impacting it.
- Communicate research findings, involving your team in analysis and synthesis, and contributing to the creation of better products and services that solve users' problems and meet their needs.
Requirements: To be successful in this role, you will need hands-on experience leading user research using behavioural and attitudinal methods, as well as experience across multiple phases of a product or service lifecycle. You should also have strong storytelling, communication, stakeholder management, and facilitation skills, and be comfortable working in an agile environment.
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