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Quality Assurance Manager

1 month ago

Reading, Reading, United Kingdom Punter Southall Group Full time

Key Responsibilities

The Oversight and Controls Manager reports into the Head of Customer Services and is responsible for quality assurance, due diligence, breach and complaint management as well as working to continuously improve our processes to improve customer and user experience and work with key stakeholders to manage our operational and conduct risks.

Requirements

  • Stakeholder and relationship management experience
  • Understanding of risk management
  • Ability to influence and motivate colleagues
  • Presentation skills and budget management

About the Role

This role is responsible for ensuring the quality of our services and managing risks to our customers and users. The successful candidate will have experience in quality assurance, risk management, and stakeholder management.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.