Senior Financial Performance Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Investigo Limited Full time
Job Responsibilities

As a key member of the Investigo Limited team, the Head of Financial Performance will be responsible for overseeing the UK's bad debt charge, which accounts for a significant portion of the total bad debt charge. This role requires close collaboration with the Director of Collections to design and deploy a strategy that aligns with the company's risk appetite and growth aspirations.

Key Responsibilities
  1. Bad Debt Charge Management: Oversee the UK's bad debt charge, ensuring it remains within budget and aligned with company goals.
  2. Strategy Development: Work closely with the Director of Collections to design and deploy a strategy that meets the company's risk appetite and growth aspirations.
  3. Collections and Debt Recovery: Develop and enforce comprehensive collections and debt recovery policies, ensuring they are up-to-date and reflect changes in legislation and best practices.
  4. Policy Review and Update: Regularly review and update policies to ensure they remain effective and compliant with regulatory requirements.
  5. Collaboration and Communication: Collaborate with the Head of Northern Europe & HO Ireland to ensure a best practice approach to policy and key processes.
  6. Contract Management: Manage UK & Ireland 3rd party contracts and operational management of external partners (legal & Debt Collection Agents).
  7. Financial Performance: Ultimate ownership of the Collections ledger, ensuring collaboration with the financial operations team to remain within the bad debt charge budget.
  8. Risk Identification and Mitigation: Identify risks and issues impacting bad debt performance from daily activities in line with policy, and suggest and implement policy, process, or procedural changes to mitigate risk and drive improvement.
  9. Project Delivery: Deliver against agreed deadlines on projects, ensuring timely completion and effective implementation.
  10. Corporate Account Management: Design and deploy a Corporate Account Management approach to our larger customers, working with internal Sales, Account Management, and Commercial teams.


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