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Operational Excellence Specialist

1 month ago

Nottingham, Nottingham, United Kingdom Capital One Full time
About the Role

We're seeking an experienced Continuous Improvement Specialist to join our Operational Excellence team. As a key member of our team, you'll help solve business-wide problems, delivering improved experiences and outcomes for our associates and customers.

Key Responsibilities
  • Translate the Operational strategy into meaningful improvement opportunities
  • Build and refine business cases grounded in data, enhancing outcomes for our customers and transforming how we service them
  • Partner with technology, other teams, and vendors to drive improvements across our agent tooling infrastructure
  • Apply management skills, such as communication and change leadership, to drive key priorities like technology changes and continuous improvement activities

Requirements
  • Strong analytical mindset and high level of numerical ability to spot trends and opportunities in raw data
  • Experience in understanding key operational processes, systems, and technologies across multiple lines of business
  • Experience of using a structured methodology, such as LEAN or Six Sigma, with Green belt being advantageous
  • Skilled problem solver, able to complete root cause analysis to gain insights and solve problems for the business
  • Managed key strategic process design, process improvements, or continuous improvements
  • Strong communication skills, both written and verbal, and excellent influencing skills to operate effectively at multiple levels across the organisation
  • Strong decision maker, able to combine business experience and insights from a range of sources to make effective recommendations
  • Experience in a regulated environment, with contact centre experience preferable

What We Offer
  • High performers will be well-rewarded with a role contributing to the roadmap of an organisation committed to transformation
  • Strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes
  • Immediate access to our core benefits, including pension scheme, bonus, generous holiday entitlement, and private medical insurance