Student Services and Hospitality Coordinator

3 weeks ago


Manchester, United Kingdom English Path Full time

Company Overview

English Path is a rapidly growing, global language school that empowers students of all ages through language learning and cultural experiences. Our mission is to create a world where every person can communicate using a common language, removing inequality and creating a level playing field.

We provide a diverse range of courses, including General English, French, and German; Academic and Exam preparation, Electives, Pathway programmes, and Professional Certificate programmes. Our curriculum is designed to encourage students to enhance their language skills and immerse into the local culture.

Salary

The estimated salary for this position is £150-£200 per week, depending on full-time or part-time commitment.

Job Description

This multifaceted role involves working closely with the Social Media Executive to enhance our online presence and being an integral part of the dedicated Student Services team. Your primary responsibilities include leading engaging social program activities and creating compelling visual content to promote EP.

  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Lead diverse social program activities to enhance student engagement.
  • Address student inquiries promptly, including courses, accommodation, and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Collect and analyse feedback for continuous improvement and high satisfaction.
  • Coordinate with EP head office on post-arrival service matters.
  • Contribute to managing student accommodation and collaborate for optimal service delivery.
  • Actively identify and implement opportunities for service enhancement.
  • Assist with administrative tasks as required.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
  • Ability to work both independently and within a team.
  • Positive attitude and adaptability in a dynamic environment.
  • Customer-focused mindset with a passion for assisting others.
  • Familiarity with the education industry and study abroad programs is beneficial.

Benefits

As a Student Services and Hospitality Intern at English Path, you will receive:

  • A stipend of £150 per week for full-time commitment.
  • Paid public transport expenses.
  • Complimentary morning English course for part-time interns.

Others

You will be expected to demonstrate your commitment to EP's values and regulations, including equal opportunities policy, Social, Economic, and Environmental responsibilities, and Health and Safety responsibilities.



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