Customer Service Representative

5 hours ago


Romford, Greater London, United Kingdom Nationwide Full time
About the Role

As a Customer Representative at Nationwide, you will play a vital role in delivering exceptional customer service across all our channels. Your primary responsibility will be to support our customers with our great services, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide first-class service to customers in person, via phone, and online.
  • Handle customer queries and concerns through various channels, including online and phone.
  • Work on the counter completing transactions and educating customers on our digital services.
  • Collaborate with colleagues to achieve team goals and objectives.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Access to training and development programs.
  • A range of employee benefits, including a personal pension, paid volunteering days, and life assurance.
What Makes Us Different

Nationwide is the world's largest building society, with over 15 million customers. As a building society, we're owned by our members – that's our customers who have their current account, mortgage, or savings with us. We're committed to delivering exceptional customer service and making a positive impact in our communities.



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