Customer Service and Sales Trainer
4 weeks ago
Job Title: Customer Service and Sales Trainer
About the Role:
We are seeking a highly skilled and experienced Training Professional to join our team at EMPLOYAL LTD. As a Customer Service and Sales Trainer, you will be responsible for creating and delivering bespoke training modules to our sales and service team.
Key Responsibilities:
- Create and launch bespoke training modules
- Design, create, develop, customise and maintain learning solution content
- Provide 1:1 coaching sessions
- Take responsibility for all necessary administrative duties within the role including diary training scheduling
- Research, propose and design training sessions to help onboard new employees and up-skill existing employees
- Work closely with management to support team members
- Ability to fully understand new processes and adapt to real-time business changes
- Identify gaps in training and implement new plans accordingly
Requirements:
- Experience in a sales/customer service training role
- Excellent communication skills
- Preferable knowledge of Salesforce but not essential
- Knowledge of Excel, Word and PowerPoint
- Excellent organisational skills
- Experience mentoring team members
- Responsibility for the delivery of our induction programme
About Us:
EMPLOYAL LTD is a global business that is passionate about training and development. We are committed to providing our employees with the skills and knowledge they need to succeed in their roles.
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