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SPACE Implementation Lead

2 months ago

Heywood, Manchester, United Kingdom Martin Brower Full time

Job Title: SPACE Implementation Lead

Location: Heywood

Full-time: Permanent

Salary: £32,279 - £40,400

About Us: Martin Brower is a global leader in supply chain solutions, providing end-to-end logistical support to some of the world's most iconic restaurant brands. We pride ourselves on our commitment to exceptional service and innovation. As part of our expansion, we are seeking a dedicated and customer-focused individual to join our team and help us continue to deliver outstanding service to our clients.

Job Summary:

To implement and install MB SPACE design solutions in restaurant chamber locations. To be the field-based lead and support for the delivery of the SPACE strategy and process. To drive profitability through cost-effective and optimized SPACE solutions.

Key Responsibilities:

Surveys:

  • To ensure that MB central space records accurately reflect the dimensions and configurations of all restaurant back-of-house and storage spaces.
  • To perform restaurant surveys and record chamber spatial data and information in line with the SPACE process and calendar.
  • To ensure that all field-based information is compiled, collated, and shared back accurately to the SPACE CAD designers.
  • Zoning/Plans:
  • To review all zoning layouts and plans against agreed principles prior to restaurant meetings and visits.
  • To feedback to the SPACE CAD designers with identified issues or discrepancies with zoning layouts and plans.
  • Planograms:
  • To check the SPACE planograms and designs meet with the agreed planning principles and standards.
  • To feedback any issues to the SPACE CAD designers.
  • To understand, record, and report non-compliance and to work with/challenge restaurants on maintenance of space and merchandising standards.
  • To train, explain, and promote the mutual value of the SPACE process and solutions to the restaurant community.
  • Equipment/Fixtures:
  • To forward plan equipment and fixture needs for forthcoming weekly activity.
  • To ensure that the implementation toolkit is well-stocked with all required tools and associated fittings.
  • To ensure that existing stockpiles of equipment are well-organized, managed, and that unused equipment is redeployed where possible to reduce costs.
  • Seek out opportunities to develop fixtures to maximize space, protect product, and improve usability, ensuring health and safety is a key focus.
  • To manage strong relations with the equipment supplier with a close eye on cost and budgetary control, reporting savings opportunities back to the SPACE Manager.
  • Installations:
  • Implement best-in-class SPACE CAD designs accurately and to budget, reporting back issues arising from the implementation to the SPACE CAD designers.
  • Relay chamber and stock rooms in accordance with design updates and MCD quality requirements.
  • Apply the SPACE principles of implementation and best use of space.
  • To sign off installations and solutions with the restaurant teams, recording any dissatisfaction with a clear aftercare plan for resolution.
  • To forward plan and schedule weekly activity in line with the SPACE calendar and roadmap.
  • To optimize business costs and efficiencies with field-based movements that are appropriate to the work required.
  • To minimize duplicated visits and secondary activity through strong communication and proactive forward checks with the restaurants.
  • Liaise with the Service team and MCD restaurant teams, providing technical guidance on space solutions and installations.
  • To develop a network of SPACE champions within the franchise community to promote and strengthen local relationships, developing a reputation for excellent service, commitment, and delivery.
  • Work to improve perception and credibility of the team and service in all associated communication and activity.
  • Actively review and maintain training and development materials to ensure they are up to date and relevant.

Key Stakeholder Interaction and Engagement:

  • Field - Restaurant operations teams, Franchisees
  • Central - Service, RSP, Scheduling, Strategy
  • External - MCD construction, fixture suppliers

Essential Knowledge, Education, Skills, and Experience:

  • Experience in conducting detailed and documented site dimensional surveys across multiple sites and spaces.
  • Previous use of AutoCAD or knowledge of AutoCAD/store planning software.
  • Experience of using and interpreting CAD plans and product planograms.
  • Strong understanding of health and safety and safe working practices to ensure that everyone goes home safe.
  • Hold, or have held, Construction Skills Certification Scheme (CSCS) green card.
  • SEMA level training or experience of the installation of free-standing storage racking solutions and associated ancillary items.
  • Proficient in the use of basic site tools and measuring equipment.
  • Sound understanding of site working principles and relationships to ensure right-first-time delivery.
  • Experience of regional site management and field-based roles.

Personal Attributes:

  • Organized and disciplined with experience of managing multiple workstreams and projects simultaneously.
  • Excellent planning skills with the ability to effectively prioritize and multi-task.
  • Time-driven and focused in order to maximize productivity and deliverables.
  • Excellent attention to detail.
  • Able to manage business sensitivity, recognizing that restaurant priorities are not always aligned with MB priorities.
  • Solution-oriented, able to adapt a plan or adjust decisions quickly and reactively.
  • Be a collaborative team player with excellent interpersonal/communication skills.
  • Confident and comfortable to challenge the status quo and question whether changes should be developed and implemented.
  • Proven ability in developing effective working relationships across all levels of the organization and with field-based restaurant communities.
  • Operates with integrity and professionalism.
  • Effective and persuasive presentation skills, including the ability to present complex information in an understandable manner to all areas of the business.
  • Sound judgment and strong integrity.
  • Trustworthy and able to operate independently and manage own time effectively.

Physical Demands and Work Environment:

This list is not intended to be exhaustive. During the course of your employment, the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility, the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties, provided that these duties are reasonable and within your capabilities.

At Martin Brower UK and Ireland, our commitment to our employees is unwavering. We believe in fostering a people-first culture where every individual is valued, supported, and empowered to succeed. We prioritize creating a supportive and inclusive environment where everyone's voice is heard, respected, and valued. From our leadership team to our frontline workers, we're dedicated to ensuring that each person feels appreciated and empowered to bring their best selves to work every day.

Apply Today: Take the next step in your career and join us in making a difference. Apply now and be part of our mission to make it easier to run great restaurants.