Current jobs related to Service Desk Administrator - Egham, Surrey - proAV Ltd

  • Global Service Desk Junior VNOC Engineer

    2 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team. As a key member of our skilled remote support team, you will be responsible for maintaining high levels of customer service through helpdesk and remote technical support.The role requires developing and sustaining excellent customer...

  • Global Service Desk Junior VNOC Engineer

    1 month ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleRole OverviewproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and taking full responsibility for maintaining high levels of customer service...

  • Global Service Desk Junior VNOC Engineer

    1 week ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through...

  • Global Service Desk Junior VNOC Engineer

    1 month ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleRole OverviewproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and taking full responsibility for maintaining high levels of customer service...

  • Global Service Desk Junior VNOC Engineer

    2 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through...

  • Global Service Desk Junior VNOC Engineer

    1 week ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team. As a key member of our skilled remote support team, you will be responsible for maintaining high levels of customer service through helpdesk and remote technical support. The role requires developing and sustaining excellent customer...

  • Global Service Desk Junior VNOC Engineer

    2 months ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and take full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    1 month ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and...

  • Global Service Desk Junior VNOC Engineer

    1 month ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and...

  • Global Service Desk Junior VNOC Engineer

    2 months ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and take full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    2 months ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and take full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    2 months ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and take full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    2 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team. As a key member of our skilled remote support team, you will be responsible for maintaining high levels of customer service through helpdesk and remote technical support. This role requires developing and sustaining excellent customer...

  • Global Service Desk Junior VNOC Engineer

    3 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and take full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    1 month ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and taking full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    1 month ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and taking full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    3 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and taking full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    3 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and take full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior VNOC Engineer

    3 weeks ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About The RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior VNOC Engineer to join our Egham team, representing proAV, and taking full responsibility for maintaining high levels of Customer service through helpdesk...

  • Global Service Desk Junior AV Support Engineer

    2 months ago

    Egham, Surrey, United Kingdom proAV Limited Full time

    About the RoleproAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.We are seeking an experienced Global Service Desk Junior AV Support Engineer to join our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through...

Service Desk Administrator

2 months ago

Egham, Surrey, United Kingdom proAV Ltd Full time
Job Description

Role Overview

proAV Ltd is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

We are seeking an experienced Service Desk Administrator to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.

The successful candidate will be responsible for developing and sustaining excellent customer relations while ensuring the commercial impact of accounts are upheld.

This is an office-based role in Egham, Surrey, working on a fortnightly shift pattern, 40 hours per week, 9 hours a day, with shift patterns between 7am-7pm.

Key Responsibilities

  • Single point of contact to meet the communication needs of key international customers.
  • Management and ownership of cases throughout their lifecycle and through to completion.
  • Case diagnosis and first-line qualification of issues before call-out.
  • Ensure cases are restored for service within SLA.
  • Central point of contact between international customers and proAV suppliers.
  • Booking of engineering resource / Logistics / Travel / Critical spares etc.
  • Raising of accurate escalations in a timely manner.
  • Booking of preventative maintenance visits.
  • Engagement with other proAV departments.
  • Weekly touch-point meeting, reports, and chairing of conference calls.

Person Specification

  • Accurate recording of calls and customer/contract requirements.
  • Effective action and follow-up of required activities.
  • A meticulous attention to detail.
  • Administration and organizational skills.
  • Commercial awareness.
  • Excellent customer relations and interpersonal skills.
  • Ability to take responsibility.

Desirable Skills

  • Experience of incident-based ticketing systems.
  • Experience of CRM systems, (ideally Microsoft Dynamics).
  • Experience of SAP.
  • Experience of working in an AV / UC technology arena.
  • Previous Customer Service experience.

Equality, Diversity & Inclusion

proAV Ltd is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.

We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences.

We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual.

We support employees and job applicants with their work-life balance through our family-friendly policies and practices.