Senior IT Service Manager

5 days ago


Birmingham, Birmingham, United Kingdom OneAdvanced Full time

We are seeking a highly experienced Senior Service Delivery Manager to join our high-performing team at OneAdvanced. As a key member of our organization, you will be responsible for building and maintaining strong customer relationships, ensuring contractual obligations are met, and driving commercial growth.

About the Company
  • OneAdvanced is one of the UK's largest providers of business software and services
  • Serving over 20,000 global customers with an annual turnover of £330M+

Job Description:

  • Act as primary service management contact for customers
  • Creation and ownership of SIPs (Service Improvement Plans)
  • Management of customer expectations and engagement
  • Undertake management and oversight of Service Levels

Key Requirements:

  • Minimum 3 years experience in technical Service Delivery role
  • Expert knowledge of ITIL standards
  • Excellent business and relationship management skills

Estimated Salary: £70,000 - £90,000 per annum



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