IT Support Team Leader
3 weeks ago
We are seeking an experienced IT professional to lead the IT support function at our Middlesex Street site in London. As part of the UK IT Systems Team, you will play a key role in ensuring that our IT systems, infrastructure, and services run smoothly for our staff, students, and remote users.
About the Role:
You will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team of IT Support Technicians. Your responsibilities will include delivering first and second-line support to staff and students, resolving a wide range of technical issues related to hardware, software, AV equipment, and classroom technology.
Key Responsibilities:
- Lead the IT helpdesk, ensuring the provision of high-quality support to staff and students at the Middlesex Street site and across remote locations.
- Provide troubleshooting and technical assistance for hardware, software, AV technology, Microsoft Office 365 Suite, SharePoint, OneDrive, and other central systems.
- Develop and maintain documentation, user guides, and FAQs to help users resolve common issues independently.
Requirements:
To be successful in this role, you will need proven experience in IT support or a similar technical role, with a solid understanding of first and second-line support. You will also require strong background in managing IT infrastructure and systems, particularly Microsoft 365, Azure AD, networking, and server management. Additionally, you should have experience in mentoring or coaching peers and proficiency in troubleshooting hardware, software, and network issues.
What We Offer:
A competitive salary of £40,000-£55,000 per annum, depending on experience, plus benefits package including ongoing professional development opportunities, flexible working arrangements, and a supportive team environment.
How to Apply:
If you are a motivated and enthusiastic IT professional looking for a new challenge, please submit your application, including your CV and a covering letter outlining your experience and qualifications.
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