Customer Experience Supervisor

3 weeks ago


East Liverpool, Ohio, United Kingdom Tim Hortons Full time

About Our Company Culture: Tim Hortons is a company that values its employees and promotes a positive and inclusive work environment. We are committed to diversity and believe that everyone should have the opportunity to grow and succeed.

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Job Description: As a Restaurant Floor - Shift Manager, you will be responsible for assisting the restaurant manager in managing all aspects of the restaurant's day-to-day operations. This includes ensuring high standards of customer service, resolving customer complaints, and motivating a team to achieve targets.

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Key Responsibilities:

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  • Customer Satisfaction: Ensures that customer satisfaction is consistently met and exceeded through effective communication, active listening, and prompt resolution of issues.

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  • Team Engagement: Works closely with the management team to develop and implement strategies to improve team engagement and motivation.

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  • Product Quality: Conducts regular quality checks to ensure that products meet the highest standards of quality, taste, and presentation.

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  • Health and Safety Procedures: Ensures that all health and safety procedures are followed and maintained within the restaurant, including proper handling and storage of food and equipment.

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Requirements:

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  • Customer Service Skills: Possesses excellent customer service skills, with the ability to provide exceptional service to customers in a fast-paced environment.

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  • Leadership Skills: Demonstrates strong leadership skills, with the ability to motivate and inspire a team to achieve targets and deliver an exceptional customer experience.

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  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.

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  • Time Management Skills: Ability to manage time effectively, prioritizing tasks and meeting deadlines in a fast-paced environment.

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Salary and Benefits: We offer a competitive salary of £26,200 per annum, plus benefits and opportunities for career growth and development within a dynamic and fast-paced environment.



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