Fraud Investigations Manager

3 weeks ago


Manchester, United Kingdom THG Full time

About THG

We're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Online Fraud Challenges

The latest figures report 4.5 million cases of fraud in the UK alone. As payment and transaction mechanisms multiply and organisations become more complex, the risk of fraud grows. Our Fraud department works closely with almost every other team in the business to combat fraud at THG.

Key Responsibilities:

  1. Support Audit, Human Resources, Information Security and Finance Teams with queries, monitoring and investigations
  2. Assess and resolve referrals for Investigation from the Fraud Team and Customer Service
  3. Work closely with our Fraud data science and engineering teams on developing prevention strategies and identifying patterns of fraud and abuse
  4. Review and monitor BI reports in line with current threats to the business and undertake actions where appropriate, including, but not limited to reviewing process/controls

Requirements:

  • Excellent communication and interpersonal skills
  • Experience with Open Source Intelligence
  • Experience conducting investigations/ Investigative experience in a similar role (Finance/ audit/ compliance)
  • Certification such as ACFS or CFE (or equivalent)

Benefits:

Career Development

  • Access bespoke development programmes that have been designed and developed by our in-house L&D team.
  • Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Don't want to work on your birthday? We don't either Enjoy your day off on us
  • Enhanced maternity and paternity pay, depending on length of service.

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.

Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidised bus pass from Manchester City Centre to our ICON office.

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