Sales Representative

1 month ago

Wellesbourne, Warwickshire, United Kingdom Cathay Investments Full time

At Cathay Investments, we are seeking a skilled Sales Representative to join our team. As a Sales Representative, you will be responsible for providing excellent customer service and meeting sales quotas for our business.

We are a leading distributor of premium products to the Composite industry in the UK and Europe, and we are looking for a talented individual to help us grow our sales.

Key Responsibilities:

  • Work as part of the Sales team, contacting customers by telephone and email, chasing Sales and offering product advice and recommendations to customers.
  • Make both inbound and outbound sales.
  • Liaise with the Operations team based in Wales, and the Technical team in Italy to ensure customers' needs are met and expectations surpassed.
  • Provide customer service as well as Sales, as well as deal with discrepancy resolution.
  • Achieve / surpass set daily / weekly / monthly / annual Sales targets
  • Build and maintain a great working relationship with customers, facilitating sales growth
  • Sell a wide range of products to a known customer base, by telephone and email
  • Grow sales to a new customer base and dormant customers
  • Gain product knowledge and understanding in order to offer great customer service and win sales
  • Get to know your customers' requirements and aim to increase sales by upselling, by analysing customer buying patterns and trends
  • Ensure Sales Orders are entered on to SAP accurately and efficiently as a Sales Representative
  • Be commercially aware and understand the business in order to be able to quote and offer alternative products
  • Resolve customer queries and complaints efficiently and in a positive manner, whilst remaining commercially aware
  • Proactively contact a defined number of Active customers on a daily basis, making outbound calls offering promotional stock and deals
  • Proactively contact a defined number of Inactive customers aiming to win back business
  • Maintain a Sales Pipeline detailing sales leads that are Cold, Warm and Won
  • Report your Sales Pipeline to the wider group and MD

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