Mobile Provisioning Coordinator Specialist

5 days ago


London, Greater London, United Kingdom Opus Technology Full time
About the Role

We are seeking a skilled Mobile Provisioning Coordinator Specialist to join our dynamic team at Opus Technology. As a key member of our provisioning team, you will play a crucial role in managing cases, work pools, and allocated projects.

This exciting opportunity has arisen due to our consistent growth within the IT & Telecoms sector, and we are looking for an individual with similar values who is eager to work with an inspiring team in an inclusive and supportive environment that offers valuable training and career development.

Key Responsibilities
  • Manage CRM tickets focusing on mobile products for O2, Vodafone, and EE
  • Ensure timely customer responses through effective email management
  • Maintain excellent communication with customers, suppliers, and partners, updating the CRM database accordingly
  • Complete necessary training academies to become competent on all supplier portals and communication processes
  • Identify potential errors or pitfalls in day-to-day operations and suggest improvements
  • Assist with sales order creation and validation
  • Provide out-of-hours support to our customers as part of our on-call schedule (7-week rotation)
Requirements
  • 1 year experience in a mobile provisioning role, preferably across multiple networks (Voda/O2/EE)
  • 1 year experience in the Telecoms industry
  • Excellent verbal and written communication skills
  • IT proficiency in Microsoft Office applications (Outlook, Word, Excel, Teams)
  • At least 5 GCSE's Grades '5' or above, including English and Maths
  • Organised with a keen eye for detail
What We Offer
  • Free daily breakfasts in the office
  • Regular company-wide events
  • 'Shining Star' employee recognition awards
  • Pension and life insurance
  • Refer a friend scheme (£1,000)
  • Mental health, financial, and legal support
  • Training and development plans
  • Annual volunteering opportunities
  • Option to buy and sell holiday
  • Employee Dream Ball - Quarterly chance to win £3k towards a dream

We are committed to fostering a culture that embodies our core values: Work together to win together, Be brave and think differently, Own it and never give up, Strive to be the best, and Stay curious and keep learning.



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