Aesthetic Field Service Technician

3 weeks ago

Winchester, Hampshire, United Kingdom CV Library Full time
Job Title: Aesthetic Field Service Engineer

We are seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for attending customer sites to fulfill business contracts, completing planned preventive maintenances of fire safety systems, attending call outs, fault finding, and modifying existing systems.

Key Responsibilities:
  • Attend customer sites to fulfill business contracts and complete planned preventive maintenances of fire safety systems.
  • Respond to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA).
  • Complete service worksheets and all company documents comprehensively in line with BS5839 and company policies and procedures.
  • Proactively feed back on-site issues, non-compliances, and additional work possibilities to the Field Services Manager.
  • Provide excellent customer service when responding to customers.
  • Attend follow-up visits to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
  • Support other departments to complete installation works on time, where required.
  • Liaise with QHSE Manager for quality audit purposes, calibration of equipment, and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
Requirements:
  • Technical FIA course.
  • Any further FIA training in Advanced or specialist areas.

This is a fantastic opportunity to join a successful and highly accredited Service and Installation business, based throughout the UK, who have been trading for almost 50 years and are leaders within their industry.

Salary: up to £38,000 pa

Location: Field based - company provided vehicle, IT Equipment, Mobile phone, Tools and PPE

Working Hours: 40 hours Monday to Friday 8: pm

Benefits: 20 days holiday plus bank holidays, increasing to 22 days at 3 years' service and to 25 at 5 years' service. Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years' service, NEST Pension, 2x Annual salary group life assurance with AIG, EAP - 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support, Cycle to work, Tech scheme, Retail discounts.

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